Admin cum CRM Executive

Responsibilities:

• Manage customer orders, shipping arrangements, and after-sales follow-ups through CRM.
• Handle customer inquiries from WhatsApp, social media, Shopee, Lazada, and website live chat.
• Update and maintain customer data accurately in CRM and order management systems.
• Follow up with customers on product feedback, testimonials, and repeat purchases.
• Prepare sales and customer service reports for management review.
• Coordinate with warehouse/logistics for timely deliveries.
• Assist in warranty claims, product replacements, and service arrangements.
• Support marketing and sales teams with administrative tasks and documentation.